Professional assessment-based returns with no surprise fees. Every return is evaluated fairly based on actual condition - because transparency is part of our consultative approach.
⏰ 14 DAYS RETURN WINDOW
Professional Assessment
Certified technician evaluates condition with photo documentation - no guesswork, just fair evaluation.
Transparent Fees
All fees explained before processing. Customer approves costs - no surprise charges ever.
14-Day Return Window
Clear 14-day return period from delivery date for all eligible equipment purchases.
Partnership Approach
We're partners in your success - fair returns are part of our long-term relationship commitment.
Return Conditions & Fees
Assessment-Based Fair Returns
Every return is evaluated individually based on actual equipment condition. Our certified technicians provide transparent assessments with detailed cost breakdowns before processing.
Perfect Condition
Original packaging, unused, all accessories included
Return Fees:
Full refund
Shipping costs only
No restocking fees
Good Condition
Opened but unused, original packaging available
Return Fees:
Restocking fee (assessment-based)
Shipping costs
Professional evaluation included
Used/Tested Condition
Equipment tested or lightly used, may need reconditioning
Return Fees:
Restocking fee (assessment-based)
Shipping costs
Reconditioning costs if needed
Installed Equipment
Equipment installed and possibly staff-trained
Return Fees:
Restocking fee (assessment-based)
Professional removal costs
Shipping & reconditioning
Damaged/Poor Condition
Missing parts, damage, or poor condition requiring repair
Return Fees:
Individual assessment required
Repair costs if applicable
All fees based on actual condition
Return Process
How Our Return Process Works
Simple, transparent, and fair. Every step is designed to give you confidence and clarity throughout the return process.
1
Contact Our Return Team
Call, WhatsApp, or email us with your return request. Our specialists will guide you through the initial assessment.
Send photos of equipment condition, packaging, and accessories. This helps us provide accurate preliminary assessment.
Photos from multiple angles required
Original packaging documentation
Accessory inventory check
Usage history discussion
3
Professional Evaluation
Our certified technician conducts thorough assessment upon equipment return to determine exact condition and applicable fees.
Certified technician inspection
Detailed condition report
Photo documentation of findings
Precise fee calculation
4
Transparent Fee Approval
Receive detailed breakdown of all applicable fees. You approve costs before we process the return - no surprise charges.
Detailed cost breakdown provided
Customer approval required
Option to cancel return if unsatisfied
No processing without approval
5
Refund Processing
Once approved, refund is processed as quickly as possible via same payment method used for original purchase.
Same payment method refund
Fast processing priority
Refund confirmation provided
Follow-up support available
Important Information
Return Policy Details
Key information about return timeframes, special conditions, and policy exceptions you should know.
Return vs. Warranty
Returns: Change of mind, wrong choice, or business changes within return timeframe.
Warranty Claims: Manufacturing defects, performance issues, or equipment failures covered under manufacturer warranty.
Tip: Warranty claims have no time limits and different procedures - contact us to clarify which applies to your situation.
Shipping & Geography
Cairo/Giza: Pickup as soon as possible, on-site evaluation for large equipment.
Other Governorates: Pickup arranged as soon as possible, remote evaluation support.
Heavy Equipment: Special logistics arrangements, actual shipping costs apply.
Note: We coordinate all logistics - you don't need to find shipping solutions.
Special Circumstances
Custom Orders: Returns only accepted for manufacturing defects or significant specification deviations.
Standard Return Window: 14 days from delivery for all eligible equipment returns.
Emergency Replacements: Fast-track return process for critical equipment failures.
Our consultative approach means we work with you to find solutions beyond standard policy when appropriate.
Need Return Support?
Our return specialists are ready to help you through every step. Professional assessment, transparent fees, fair treatment - that's the Super Dent way.
